Guarantees and returns
Guarantees:
Our products have a limited warranty period of 2 (two) years. It starts counting from the moment the consumer receives the goods.
The warranty does not cover problems caused by wear, improper installation, poor handling, moisture infiltration, negligence or accidents.
Returns:
Returns will be the responsibility of the consumer, and can be returned to the headquarters by hand or by courier, in both cases we just ask that you get in touch.
If the consumer, upon receiving the order, notices that it is not what they wanted, they have a period of 14 (fourteen) days to make the return. This will be the responsibility of the consumer. After the return, the condition of the product will be checked. If it is in the same condition, the return can be made in two ways. The first from a discount coupon on a future purchase. The money will be returned in the same way as the payment was made, the processing time may be up to 15 (fifteen) days.
If the error is on the part of Print&Crafts Factory, and if the consumer does not wish to exchange the product, the return will be made in the same way as payment for the order was made.
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